Terms and Conditions

1.Introduction

Welcome to Pelicana! These Terms and Conditions outline the rules and guidelines for using our website and related services, including online ordering and promotions. By accessing or using our website, you agree to be bound by these terms.

2.Acceptance of Terms and Conditions

By placing an order, creating an account, or otherwise using Pelicana’s services, you confirm that you’ve read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our services.

3.Purpose of the Website

Pelicana’s website is designed to provide information about our restaurants, menu offerings, and promotions, and to allow customers to place food and beverage orders online where available.

4.User Conduct

You agree to use our website and services in a lawful and respectful manner. Misuse of the platform, fraudulent activity, or attempts to disrupt our operations may result in denial of access.

5.Privacy and Data

Your privacy matters to us. We collect only the information necessary to process your orders and provide a better customer experience. Please review our separate Privacy Policy for details on how we handle your personal data.

6.Orders and Payments

All online orders are subject to availability, confirmation, and payment. Prices may vary by location. Payments are processed securely, and once confirmed, orders cannot be canceled or refunded unless otherwise required by law.

7.Delivery and Collection

Delivery and collection services are subject to availability at participating locations. Estimated delivery times are provided as guidance and may vary depending on demand, traffic, or unforeseen circumstances.

8.Promotions and Offers

From time to time, Pelicana may provide special offers, discounts, or promotions. These are subject to separate terms and conditions, which will be clearly stated at the time of the promotion.

9.Limitation of Liability

Pelicana provides its website and services 'as is' without warranties of any kind. We are not responsible for damages, losses, or inconvenience resulting from use of our services, except where required by law.

10.Applicable Law

These terms are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of UK courts.